Public Safety Dispatcher
Job Summary and Distinguishing Features
Primary responsibility is to receive, process and transmit two-way radio and telecommunication messages, complaints, and emergency calls; performs responsible technical and clerical duties; entry level position in a series of two classification levels.
Essential Job Functions (all responsibilities may not be performed by all incumbents)
- Receives and dispatches routine and emergency radio, telephone, teletype and other communication messages
- Receives and processes inquiries, complaints, information and emergency calls from the public.
- Analyzes, evaluates and determines appropriate response to situations requiring law enforcement intervention
- Determines proper jurisdiction, personnel, and/or equipment to be dispatched
- Monitors and refers special problems and situations to the appropriate personnel and/or organizations
- Operates telecommunications equipment in receiving and transmitting information regarding vehicle registration, driving records, warrants, criminal records and/or other police related matters
- Contacts and coordinated the exchange of information for resolving complaints and requests with the California Highway Patrol, Ambulance services, Fire Department, and other emergency service agencies
- Monitors location and activities of multiple patrol units; maintains and records contacts with field patrol units
- Monitors, tests and reports the condition of transmitting equipment
- Monitors, maintains and records Dictaphone tapes and messages
- Receives and processes routine business calls, requests for information, and/or refers to appropriate agencies
- Maintains warrant, complaint, theft location, equipment and operating records and files
- Performs clerical duties associated with Communications room duties and activities
- May provide guidance, direction, and/or training to staff members
- Performs other related duties as assigned
For an application, please visit www.co.mendocino.ca.us/hr/.